Refund/Cancelation Policy

Cancellation and Refund Policy for IMD
 

At IMD, we understand that sometimes situations change. Please review our cancellation and refund policy below for important information regarding order cancellations and refunds.

1. Order Cancellation
Once an order is confirmed and processed, we begin preparing it for shipment as quickly as possible. Due to the sterile nature of our products, orders cannot be canceled once they have shipped.

However, if you need to cancel an order, please contact us immediately before the order has shipped. Orders that are canceled prior to shipping will be refunded to the original payment method, minus a restocking fee of $15.

2. Refund Process
If your order is canceled before shipment, your refund will be processed within 5-7 business days of the cancellation request. Please note that the refund will be credited back to the original payment method used for the purchase.

3. Non-Refundable Items
Due to the nature of our products, once shipped, we cannot accept returns or offer refunds on any orders that have already been shipped, especially for sterile medical products. We take great care in ensuring that products are packed securely and delivered in perfect condition.

4. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at IMD@IMD-INC.COM. We will assess the situation and work with you to resolve the issue, which may include a replacement or refund, depending on the circumstances.

5. Restocking Fee
A restocking fee of $15 per order will apply to any cancellations made prior to shipment. This fee covers the processing and handling costs associated with canceling your order.